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FAQ

How do you select artists?

If you would like us to help you produce and sell your images as quality reproductions, you can find submission details under the about section of our website.


I received the wrong item / the mail service damaged my order. What do I do now?

If you receive an item with broken, torn, or missing parts, simply return the item to us in its original package with your receipt and a note or email to info@acidfreegallery.com of what the damage is. Once we receive the damaged item we will notify you with the option to refund or send you a replacement if one is available. You will receive a refund on the return shipping.


I bought a piece from a recent / past show online. When will it be shipped to me?

If the work is from a recent release, it usually takes 5 - 10 business days to ship out the work after the release date. If the work is from a past exhibit it may take 3 - 10 business days to ship.


I am an artist from a past show. When and how can I get my artwork back?

You can get your work back anytime by contacting us to ship the work back to you. You can contact us by emailing info@acidfreegallery.com. All shipments made back to the artist will require a shipping quote.


How do I get my work into your gallery as part of a group show?

You can submit samples of your work to info@acidfreegallery.com.  For more submission details and exhibitions that have open submission, see the about section of our website.

You can also have your work displayed by renting our online gallery space for a private event. Contact us for more details about space rentals.


How can I track my shipment?

All domestic packages are shipped using USPS and UPS and can be tracked by going to UPS.com or USPS.com and entering the tracking number provided to you via email after your order was been shipped out.


I received an order confirmation but haven't received a tracking number. How and when will I get that information?

We appreciate your patience. We strive to send orders within 5 business days that they are received but it could take up to 10 business days. Once your order is shipped tracking info is sent immediately. If you have not received a notification after that time, please also check your spam or junk folders in your email account.


Why is shipping to some countries so much more costly?

We always try to quote the lowest shipping rates possible however shipping to certain countries from the United States, especially those overseas, can be a bit costly.


Who does all your printing for the prints?

We also own GicleeToday.com which allows us to maintain extreme quality control. All Giclée prints are done by GicleeToday.com. Screen prints are produced by D&L Screen printing or Seizure Palace.


What are your hours of operation?

Monday → Friday:
9am to 5pm


How long do your gallery exhibits usually run for?

Our exhibits remain as a featured exhibit for 4 weeks.  Remaining prints will remain on the site until the limited edition is sold out. We may have some open editions that will remain for a longer period of time.


Do you rent out your online gallery space for private art events?

Yes we do rent out our online gallery space for a wide variety of private events. Contact us for more information.


 

Do you ship online orders to other countries?

As long as you can write your shipping address using the English alphabet, we can ship to you. See our shipping page for domestic and international shipping options.


If I want to exhibit my work at your gallery does it matter where I am from or my background? What are the requirements to submit work and exhibit in your gallery?

Although there are no set requirements for those exhibiting in our gallery, we do have some guidelines:

  • Artist should have a website or some online presence that is publicly accessible.
  • Artists should have some experience in which they have sold their artwork or designs for a commercial goal or project.
  • Artists should display sound technical knowledge of the arts.

See the submissions section of our site for more submission details:



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